We are committed to protecting your personal information and being transparent about the data we hold about you (“personal data”).
This privacy notice, together with our Cookies Policy applies to all visitors and users of our websites at https://www.askia.com, https://support.askia.com; https://blog.askia.com; http://demo.askia.com and any other websites operated by or on behalf of Askia from time to time (the "sites") together with our services accessible through the sites and sets out how we will use your personal data as well as your privacy rights. It also relates to personal data you provide to us by phone, SMS, email, in letters and other correspondence and in person.
This privacy notice does not apply to the processing of personal data made available by our customers and their end users via Askia’s software solutions and related technical support services (including where such technical support services are accessed through our sites e.g. Askia’s onsite Help Centre). In such a case (Askia or the relevant member of the Askia group) is a data processor and such processing is governed by the terms of the applicable software supply agreement between us and the customer.
We use your information in line with all applicable laws and regulations concerning the protection of personal data from time to time in force, including the Data Protection Act 2018 and General Data Protection Regulations (GDPR) as the same may be amended or replaced from time to time. Nothing in this privacy notice shall limit your statutory rights in relation to your personal data.
For the purposes of this privacy notice, the data controller is Askia SAS a company incorporated in France under number B 398 856 369 whose registered office is at 25 Rue d’Hauteville75010 Paris ("Askia”, “we”, “us”).
2.1 We may collect, store and use the following kinds of personal data:
2.2 We use different methods to collect personal data from and about you as follows:
Direct Interactions: You may give us your personal data directly by filling in forms on our sites or by corresponding with us by email, post, phone or otherwise. This includes personal data you provide when you:
Third parties or publicly available sources: We may receive Technical Data from various third parties, for example analytics providers such as Google; advertising networks; and search information providers.
2.3 We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
2.4 We may keep a record of correspondence, telephone calls if you contact us.
2.5 We may monitor or record your communications with us to assist us with the development of our sites and services; to train our staff; and if so requested by order of a court, regulatory body or law enforcement organisation.
3.1 We will only use your personal data for the purposes specified in this privacy notice or in relevant parts of the sites and only ever as permitted by law.
3.2 We may use your personal information to:
4.1 We may use your personal data to form a view on what products, services and offers may be of interest to you (“marketing”).
4.2 You will receive marketing communications from us if you have requested such information from us or purchased products and services from us and you have not opted out of receiving that marketing.
4.3 We will always obtain your express opt-in consent before we share your personal data with any third party for marketing purposes.
4.4 You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you at any time.
5.1 We process your personal data based on the lawful bases set out below. We may process information you provide based on more than one lawful basis depending on the specific purpose for which we are using it.
6.1 Except as provided in this privacy notice, we will not provide your information to third parties.
6.2 We may disclose your personal data to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy notice.
6.3 We may disclose your personal data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries (“Group Companies”).
6.4 We may also use or disclose your personal data to our third party service providers, acting as our processors, who help to support our sites and services and which may be based outside the EEA including:
6.5 In addition, we may disclose your personal data:
6.6 We may share any information that we collect with parties including: our legal and professional advisors, the police, other public or private sector agencies, governmental or representative bodies (which may include insurance companies, finance companies and/or other agencies) in accordance with the relevant legislation for the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders.
7.1 We share your personal data with our Group Companies. This may involve transferring your data outside the European Economic Area (EEA) to the USA or other third country from time to time.
7.2 Many of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA. See Section 6 Disclosing your Personal Data above.
7.3 Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
8.1 Data transmission over the Internet is inherently insecure and we cannot guarantee the security of data sent over the Internet.
8.2 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
8.3 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8.4 You are responsible for keeping your password and user details confidential. We will not ask you for your password.
9.1 We will process personal data for as long as necessary to fulfil the purpose we collected it for, including the purpose of legal, accounting and reporting requirements, and for as long as necessary for the prevention and detection of criminal activity. The period for which we process and store the personal data for varies depending on the use you make of the sites and services we offer. Where you register an account we will retain your personal data for as long as your account is live or as necessary to continue to provide you with our services and for a further period thereafter to enable us to satisfy our legal, accounting and reporting requirements.
9.2 In some circumstances you can ask us to delete your data: see Right to be forgotten below for further information.
9.3 In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice.
10.1. At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
Please email firstname.lastname@example.org if you have any queries regarding your rights. You can exercise your rights as set out above by emailing email@example.com. All of the above requests will be forwarded on should there be a third party involved (as set out in this Privacy notice) in the processing of your personal data.
11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
12.1 We may update this privacy notice from time-to-time by posting a new version on our sites. You should check this page occasionally to ensure you are happy with any changes.
12.2 We may also notify you of changes to our privacy notice by email.
13.1 The sites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
If you wish to make a complaint about how your personal data is being processed by Askia (or third parties as described above), or how your complaint has been handled, in the first instance please email your concerns to firstname.lastname@example.org. You also have the right to lodge a complaint directly with the supervisory authority:
In the UK, the supervisory authority is the Information Commissioner’s Office (“ICO”) Please visit www.ico.org.uk.
In France, the supervisory authority is the Commission Nationale de l'Informatique et des Libertés (“CNIL”). Please visit https://www.cnil.fr/en/home.
In Germany, the supervisory authority is the Federal Commissioner for Data Protection and Freedom of Information. Please visit https://www.bfdi.bund.de/DE/Home/home_node.html or your relevant state data protection body.
If you have any questions about this privacy notice or our treatment of your personal data, please email email@example.com or post to:
25 Rue d’Hauteville