askiactarchitect's predictive dialling
Submitted by paul on Tue, 03/17/2009 - 17:44
We would like to remind you of some key functionality relating to our predictive dialing algorithms. Next to the traditional group based dialling, we also offer agent based predictive dialling. This means that all parameters are calculated on a per-agent base, which is ideal in the case of campaigns with significant differences in performance between telephone operators. This can be, for example, a large and lengthy survey. The traditional group based algorithm is best suited to high volume campaigns where personal contact between agent & customer is less important.
